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You need to make sure that the select the Automatic (text) option keeps selected in the Workflow receives current pop-up, so that you don’t suffer from formatting issues. Automator will open with a new workflow configured to work as a service.Select some text -for instance, the very JIRA ID you want to search-, and from the Services contextual menu (see screenshot) choose the Create Service option.

In order to make that possible, you can create a service using Automator if you follow the next steps: There are many occasions in which one receives an email, or text message about a JIRA ticket, mentioning its ID, and it would be very convenient to be able to open it directly from that message.